Service Plans

All customers start out as Basic customers. There are no contracts or prearranged agreements between Kisner Systems and the customer. This plan is a simple pay as you go service. The customer is billed immediately after service is completed at the quoted hourly rate. Any on-site or remote response is at the earliest availability of Kisner Systems support staff. A minimum of 1 hour is charged for all service calls.

The Extended plan is a prearranged service, not a contract, made between Kisner Systems and the customer. This plan requires the purchasing of Service Credits that are used for any work performed. Service Credits are purchased in groups of 20 and they never expire. A typical hour of work requires two Service Credits. A minimum of one Service Credit is charged for all service calls. Any on-site or remote response is guaranteed within 48 hours of the incident being reported. The 48-hour response is not guaranteed on weekends or after hours. All customers in this plan are granted "Preferred Response" status over Basic plan customers.

The Extended+ plan is a prearranged service, not a contract, made between Kisner Systems and the customer. This plan requires the purchasing of Service Credits that are used for any work performed. Service Credits are purchased in groups of 40 and they never expire. A typical hour of work requires two Service Credits. A minimum of one Service Credit is charged for all service calls. The customer receives a 10% discount on Service Credits compared to the Extended plan. Any on-site or remote response is guaranteed within 24 hours of the incident being reported. This includes weekends and after hours. A two Service Credit per month charge is applied to the customer for this level of response and is automatically removed from the customer's account. All customers in this plan are granted “Premium Response” status over Extended and Basic plan customers.